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How to Sign Up for Internet Account

All the instructions in the following pages are based on the following assumptions.

  • If you are a new freshman or transfer you have picked up your email account info from the switchboard in Old Main.
  • If you are a returning student you already know your username and password from your existing email account. (If you don't, there are instructions below to help you recover that info.)
  • You know what types of services you need, based on where you are living.

Dail-up sign up instructions

Q - How do I know if I need a dial-up account

A - If you live off-campus, as either a commuter or resident student, and are within local calling distance of the school and you want to use the school as your ISP, as opposed to a regular, commercial ISP, then you need a dial-up account. You could also apply for a dial-up account if you live on campus and do not want a wired or wireless connection.

Q - OK, I need a dialup account according to the answer above. How do I get it?

A - Follow the steps laid out below completely.

  1. Make sure you know your email username and password as described in the first paragraph of this document.
  2. Compose an email addressed to dialup-request@geneva.edu. THIS EMAIL MUST BE SENT FROM YOUR @geneva.edu EMAIL ACCOUNT! If you use any other type of email account, such as Hotmail, AOL, Yahoo or MSN, we will not be able to process your request properly. Also, note that if the sending email address and the user information listed in the body of the email do not match, WE WILL NOT PROCESS THE ACCOUNT! Be sure to use your own email account to sign up for your own dial-up account. Please put "Dialup Account Request" in the subject line of the email (without the quotes). In the FIRST LINE of the body of the email, please put the following information, in EXACTLY the format shown below (without the quotes):

    "username,firstname lastname,on/off,password"

    Fill in the appropriate pieces of information for each of the comma separated fields listed above. "Username" is your email username. Be sure to include your entire, proper username, including middle initial, if it is present in your username. "Firstname" is your first name. If you use a first initial, such as M. John Doe, fill in John as your first name. "Lastname" is your last name, separated from the "firstname" entry by a single space. If your last name contains a space, such as vande Sande, leave the space out, so that it would be vandeSande. If your last name contains a hyphen (-) include it without any spaces. Do NOT include any middle initials or distinctions such as Jr or III in the first and last name fields. "On/off" should be filled in with either "on" or "off" to indicate whether you are living on or off campus. If you are living in any form of college-provided accommodations, and will be dialing in via an on-campus line (one that you only have to dial 4 digits from), be sure to specify "on". If you are living anywhere where you will have to be dialing from a regular phone line (one that you must dial 7 or 10 digits from), be sure to specify "off". "Password" should be your password, as specified on the sheet you were given for your email account, or for returning students, the password that you currently use. For example:
    jmdoe,John Doe,off,secret7

  3. You do not need to add anything else to the email. You can send it with just the information above. If you have any questions or comments, start on the third line of the email and type them in. Note though, that most questions, including setup instructions for most OSes, can be answered by picking up a set of dial-up setup instructions from the switchboard on 1st floor Old Main.

Lab/Intranet sign up instructions

Q - How do I know if I need a lab/intranet account?

A - If you plan on using any of the public labs on campus, or taking advantage of content posted on the intranet, you will need a lab/intranet account. You must have a lab/intranet account in order to login to any of the labs. Tech services strongly recommends that you get a lab/intranet account, whether you think will actually use it or not. If you find you need an account in a short amount of time, but haven't signed up for one, remember that there can be as much as 1 week lead time needed to make the account.

Q - OK, I think I need a lab/intranet account. How do I get it?

A - Follow the steps laid out below completely.

  1. Make sure you know your email username and password as described in the first paragraph of this document.
  2. Compose an email addressed to labaccount-request@geneva.edu. THIS EMAIL MUST BE SENT FROM YOUR @geneva.edu EMAIL ACCOUNT! If you use any other type of email account, such as Hotmail, AOL, Yahoo or MSN, we will not be able to process your request properly. Also, note that if the sending email address and the user information listed in the body of the email do not match, WE WILL NOT PROCESS THE ACCOUNT! Be sure to use your own email account to sign up for your own lab/intranet account. Please put "Lab/Intranet Account Request" in the subject line of the email (without the quotes). In the FIRST LINE of the body of the email, please put the following information, in EXACTLY the format shown below (without the quotes):

    "username,firstname lastname,password"

    Fill in the appropriate pieces of information for each of the comma separated fields listed above. "Username" is your email username. Be sure to include your entire, proper username, including middle initial, if it is present in your username. "Firstname" is your first name. If you use a first initial, such as M. John Doe, fill in John as your first name. "Lastname" is your last name, separated from the "firstname" entry by a single space. If your last name contains a space, such as vande Sande, leave the space out, so that it would be vandeSande. If your last name contains a hyphen (-) include it without any spaces. Do NOT include any middle initials or distinctions such as Jr or III in the first and last name fields. For example:

    jmdoe,John Doe,secret7

    You do not need to add anything else to the email. You can send it with just the information above. Labs should have information posted to show you how to login to the machines there.

Wireless account instructions

Q - How do I know if I need a wireless account?

A - If you live in the Geneva Arms Complex, the Young Hall Complex or Clarke Hall, you will need a wireless account to get internet access for your personal computer. Note also that you will need a wireless network card, purchased from an outside vendor. We can use and support any 802.11b or 802.11g wireless card.

Q - OK, I need a wireless account, how do I get one?

A - Follow the steps laid out below completely.

  1. Make sure you know your email username and password as described in the first paragraph of this document.
  2. Compose an email addressed to wireless-request@geneva.edu. THIS EMAIL MUST BE SENT FROM YOUR @geneva.edu EMAIL ACCOUNT! If you use any other type of email account, such as Hotmail, AOL, Yahoo or MSN, we will not be able to process your request properly. Also, note that if the sending email address and the user information listed in the body of the email do not match, WE WILL NOT PROCESS THE ACCOUNT! Be sure to use your own email account to sign up for your own wireless account. Please put "Wireless Account Request" in the subject line of the email (without the quotes). In the FIRST LINE of the body of the email, please put the following information, in EXACTLY the format shown below (without the quotes):

    "username,firstname lastname,password,hall/house,macaddress"

    Fill in the appropriate pieces of information for each of the comma separated fields listed above. "Username" is your email username. Be sure to include your entire, proper username, including middle initial, if it is present in your username. "Firstname" is your first name. If you use a first initial, such as M. John Doe, fill in John as your first name. "Lastname" is your last name, separated from the "firstname" entry by a single space. If your last name contains a space, such as van de Sande, leave the space out, so that it would be vandeSande. If your last name contains a hyphen (-) include it without any spaces. Do NOT include any middle initials or distinctions such as Jr or III in the first and last name fields. "hall/house" is the name of the dorm you are living in. If you live in Young North or Young East, use "young". If you live in either wing of Geneva Arms, use "arms". If you live in Clarke Hall, use "clarke". "Macaddress" is the MAC Address of your network card. For instructions on how to find your MAC address, see the attached page called "How to find your MAC address". For example:
    For example:

    jmdoe,John Doe,arms,secret7,00397ab71c7f

    You do not need to add anything else to the email. You can send it with just the information above. If you have any questions or comments, start on the third line of the email and type them in. Note though, that most questions, including setup instructions and driver software for most Windows OSes, can be answered by picking up a set of wireless setup instructions from the switchboard on 1st floor Old Main, or by calling the help desk at x4357 (xH-E-L-P).

Wired dorm sign-up instructions

Q - How do I know if I need a wired dorm account?

A - If you live in Memorial, McKee or Pearce (or don't want to use wireless in Clarke) dorms, you will need a wired dorm account to get on the internet from your dorm room. Note also that you will need a properly installed and working Ethernet adapter in your PC.

Q - OK I need a wired dorm account. How do I get one?

A - Follow the steps laid out below completely.

  1. Make sure you know your email username and password as described in the first paragraph of this document
  2. Compose an email addressed to dormnet-request@geneva.edu. THIS EMAIL MUST BE SENT FROM YOUR @geneva.edu EMAIL ACCOUNT! If you use any other type of email account, such as Hotmail, AOL, Yahoo or MSN, we will not be able to process your request properly. Also, note that if the sending email address and the user information listed in the body of the email do not match, WE WILL NOT PROCESS THE ACCOUNT! Be sure to use your own email account to sign up for your own wireless account. Please put "Wireless Account Request" in the subject line of the email (without the quotes). In the FIRST LINE of the body of the email, please put the following information, in EXACTLY the format shown below (without the quotes):

    "username,firstname lastname,password,hall/house,macaddress"

    Fill in the appropriate pieces of information for each of the comma separated fields listed above. "Username" is your email username. Be sure to include your entire, proper username, including middle initial, if it is present in your username. "Firstname" is your first name. If you use a first initial, such as M. John Doe, fill in John as your first name. "Lastname" is your last name, separated from the "firstname" entry by a single space. If your last name contains a space, such as van de Sande, leave the space out, so that it would be vandeSande. If your last name contains a hyphen (-) include it without any spaces. Do NOT include any middle initials or distinctions such as Jr or III in the first and last name fields. "hall/house" is the name of the dorm you are living in. "Macaddress" is the MAC Address of your network card. For instructions on how to find your MAC address, see the attached page called "How to find your MAC address". For example:

    jmdoe,John Doe,secret7,pearce,00500487c1f4

    You do not need to add anything else to the email. You can send it with just the information above. If you have any questions or comments, start on the third line of the email and type them in. Note though, that most questions, including how to configure your network settings, and set a web browser proxy address will be answered in the email reply that you will get in reply to your request.

    How to find your MAC address

For Windows 95/98/ME

  1. Go to Start->Run… and type "winipcfg" without the quotes, and click OK.
  2. In the window that opens, be sure your network card is selected in the drop down box (your network card is NOT called PPP Adapter). If your network card does not appear in the drop down box, it is not installed properly.
  3. When you have your network card selected, you should see a 12 character number in the Adapter Address field below the drop down box. Write this number down, including any leading zeros, and any letters than may appear in it. You can disregard the dashes that appear between each pair of characters. For example if the Adapter Address field contains "00-40-01-4A-65-CF" then your MAC address is 0040014a65cf. If the address showing in the Adapter Address field starts with 44, be sure that you have your network card selected and not the PPP Adapter.

For Windows NT/2000/XP

  1. Go to Start->Run… and type "cmd" without the quotes, and click OK.
  2. In the window that opens, type "ipconfig /all" without the quotes, and hit enter. Be sure to use the proper forward slash.
  3. In the information that is displayed, look for the list of information labeled "Ethernet adapter Local Area Connection" or something very similar. (If you are signing up for wireless, look for the Wireless Adapter entry, and use that MAC address.) Look for the entry called "Physical Address. Your MAC address is listed to the right of it. Write it down, leaving out the dashes after each pair of characters, and be sure to include both letters and numbers. This is your MAC address.