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Home > Technology Services > Steps for getting internet connectivity

Steps for getting internet connectivity

What are the Steps in Connecting to the Internet?

  1. Determine if you are using wired or wireless connection
    a. If wireless, follow instructions on connecting to GENEVASTUDENT
    b. If wired, plug Ethernet cable straight into the computer from the wall jack
  2. Activate wireless and/or wired account
  3. Find and register your MAC address
  4. Open a web browser, such as Internet Explorer or Firefox
  5. You will automatically be redirected to a webpage to download Cisco Clean Access
  6. Open the installer for Cisco Clean Access and follow the onscreen directions
  7. Log into Clean Access with your username and password
  8. Clean Access will check to see if your computer is up to date regarding Windows/antivirus/antispyware
  9. If any of these things are out of date you will be granted limited internet access to update them

What dorms are wired?

Wired ethernet access is available in Pearce, Memorial, McKee, Clarke, and Kerr Halls, the study areas in McCartney Library, and also Swanson and Barbato Houses.

 

What dorms are Wireless?

Wireless internet access is available Clarke, Arms, and Young, as well as in many other locations across campus.

How to activate wireless and wired account?

To activate your wireless and wired account go to https://www.techserv.geneva.edu and logon with your username and password. Navigate to the bottom of the page and click on ‘Manage Accounts’. On the page that opens, use the drop down menu underneath ‘New Settings’ and select ‘Yes’ on wired, wireless, or dial-up accounts depending on which account you wish to use.

To go to https://www.techserv.geneva.edu you have to be on a computer with full internet access. You can find computers with internet access in the computer labs, as well as at the various RedHat machines located around campus. You could also do this step before arriving on campus.

 

 

How do I Find My MAC Address?

Every Ethernet and wireless device has a unique MAC address.  In order for you to use your computer on Geneva's networks, you'll need to tell us what MAC address belongs to your PC. If you are going to use wireless and/or wired you must register the MAC address for both.

The MAC address is a 12 digit number that can contain the characters 0-9 and A-F.  It's normally shown with the digits broken into six pairs, but is can also be given as a straight 12 digit number.  The following are all common forms in which to find a MAC address:

                                         01:23:45:67:89:ab

                                         01-23-45-67-89-ab

                                         0123.4567.89ab

                                         0123456789ab

You may also see it referred to as a "hardware address" or "physical address"

 

For Windows Vista

1. Go to Start-> and in the search window type "cmd" without the quotes. Press enter and the Command Prompt window will open up.

2. In the window that opens, type "ipconfig /all" without the quotes, and hit enter. Be sure to use the proper forward slash.

 If you have more than network device on your computer, a section of information will be given for each device.  Make sure that you find the section for the correct device, either your ethernet or your wireless device. You might have to scroll back to find the correct one.

3. In the information that is displayed, look for the entry called "Physical Address. Your MAC address is listed to the right of it.

 

For Windows NT/2000/XP

1. Go to Start->Run and type "cmd" without the quotes, and click OK.

2. In the window that opens, type "ipconfig /all" without the quotes, and hit enter. Be sure to use the proper forward slash.

If you have more than network device on your computer, a section of information will be given for each device.  Make sure that you find the section for the correct device, either your ethernet or your wireless device. You might have to scroll back to find the correct one.

3. In the information that is displayed, look for the entry called "Physical Address. Your MAC address is listed to the right of it.

 

For Mac OS X

1. Open 'System Preferences' (usually found in the Dock) and select Network.

2. Pick a location and specify the interface whose MAC address is desired in the Show: drop down list.  For 'Built-in Ethernet', select the ethernet tab.  The MAC address is labeled 'Ethernet ID:'. For wireless, select 'Airport' in the Show: drop down list.  The MAC address is labeled 'Airport ID:'.

 

How do I Register My MAC Address?

To register your MAC Address you must go to https://www.techserv.geneva.edu and logon with your username and password. Navigate to the bottom of the page and click on ‘Manage MAC Addresses’. On the page that opens, type in the respective MAC Address for wired or wireless. MAKE SURE to select the correct MAC Type before clicking ‘Add New MAC Address’.

To go to https://www.techserv.geneva.edu you have to be on a computer with full internet access. You can find computers with internet access in the computer labs, as well as at the various RedHat machines located around campus. You could also do this step before arriving on campus.

 

 

How do I connect to Geneva College wireless?

You must have a wireless card compatible with WPA2. This is the latest standard in wireless network security. It depends on driver support from the wireless card's manufacturer and on support in the operating system.  You may need to install newer drivers and OS patches. Some older cards and older operating systems may not support WPA2.

For Windows XP:

INSTALL SECURITY CERTIFICATE:

These instructions assume that your wireless card is being controlled by Windows.  If your card is being controlled by manufacturer's drivers and you want to keep it like that, you'll need to work out the correct settings in the manufacturer's software.

 

CONFIGURE WIRELESS CARD:   (WPA2 requires XP SP2)

Under "Preferred Networks" section, click the 'Add' button

In 'Wireless network properties' window, under the 'Association' tab,

Under the Connection tab,

Under the Authentication tab,

Under "Trusted Root Certificate Authorities",

In "EAP MSCHAPv2 Properties" window,

Click on the 'OK' button

Click the 'OK' button to close the "Protected EAP Properties" window

Click the 'OK' button to close the "Wireless network properties" window

Click the 'OK' button to close the properties for the wireless card

List all available wireless nets and connect to GENEVASTUDENT click on the alert balloon over the network icon to enter your username and password

For Windows Vista

INSTALL SECURITY CERTIFICATE:

For the Certificate Store step:

Under "Certificate store"

ADD A NEW WIRELESS CONNECTION:

HOW TO CONNECT:

For Mac OS X (10.4 Tiger):

Download the security certificate from https://www.techserv.geneva.edu and save it to your hard drive (any location on your computer is fine – just remember where you saved it!).

Next, double click the file "geneva-student-wireless-root.der" to import the certificate into your Keychain Access files.  If double-clicking the file does not default to importing into Keychain Access, you will need to CTRL-Click on the "geneva-student-wireless-root.der" file (or right-click), and select the option to "Open With" from the context menu, and then select "Keychain Access" from the list of available programs to open this file with.

When Keychain Access opens, it will prompt asking if you want to "add the certificate(s) from the file 'geneva-student-wireless-root.der' to a keychain?" It will then provide an option box titled "Keychain:" here, the option "login" is already selected -- however, you need to change this option to instead reflect the keychain "X509Anchors."  (As a side note, this will need to be done with administrator privileges -- OS X will prompt you for your administrator username and password).

Once the "geneva-student-wireless-root.der" file has been successfully imported into the "X509Anchors" keychain, you may close the Keychain Access application.

Now, open up the Internet Connection application (found in your Applications folder), and add a "New 802.1X Connection" (found in the File Menu).  Go to the new 802.1X tab and open the "Configuration: Edit Configuration" option box. Name the connection something useful, such as "Geneva Student WPA2."

While still in the "Edit Configuration" dialog box, change the Network Port option to reflect the "Airport," and fill in your User Name and Password (same as your previous wireless login info).  Then, select the Wireless Network option "GENEVASTUDENT," and be sure that the Authentication option is set to "PEAP" as "On," and all other options are turned off (or un-checked). Also, select and drag the "PEAP" option to the top of the list of the various protocols.  Click the "OK" button on the bottom to return to the previous window.

Now, simply click on the "Connect" button, enter your Geneva username and wireless password if prompted and you should be connected

 

 

Clean Access Questions:

How do I install Clean Access?

To download and install Clean Access you must first be connected to Geneva’s network, either through a wireless or a wired connection depending on your residence. Once connected to the network open a web browser, such as Internet Explorer, and a link to download Clean Access will automatically be displayed. Download the software, run the program, and the follow the on screen instructions through the Clean Access program.

How Do I Update Windows?
You can update windows by first logging into Clean Access and then navigating to (http://windowsupdate.microsoft.com). You will still be able to update windows during the restricted access period, even if Clean Access does not give you full access to the internet.

How Do I Update Anti Virus and Anti Spyware?
Updating your anti virus and anti spyware depends on the program that you using. Most programs update automatically, however, you can usually manually update by right clicking on the icon on the task bar in the bottom right corner of windows and clicking update.

What Anti Virus Programs are supported?
Clean Access supports a variety of different anti virus programs including Norton, McAfee, Sophos, AVG, Avast, and more. If you currently do not have an anti virus program installed on your computer you can either buy one of the above programs or have Sophos installed for free by bringing your computer to Technology Services.

What Anti Spyware Programs are supported?
Many anti virus programs include anti spyware as part of the overall application, in which case you will not need a separate program. If that is not the case there are many free programs available, including Microsoft's official Windows Defender (http://www.microsoft.com/windows/products/winfamily/defender/default.mspx), or AVG's free anti spy ware program. If you have Windows Vista you should already have Windows Defender on your computer.

I'm running a Macintosh or Linux machine and I'm not being redirected when I open my web browser?
You should be redirected after accessing a non local site such as www.google.com

Clean Access Agent gives error: Network Error: SSL certificate REV failed 12057