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• Technology Services Instructions for Academic Year 12-13

Connecting PC/Laptops to the Internet Tech Services student computer service procedure
On-Campus lab/library computers
Web registration module
Blackboard
Intranet
Student email (Squirrel Mail)
Wired/Wireless Account
Password Management
Help Desk

Prior to bringing your computer to campus, you are strongly encouraged to attempt to configure your computer for use on the secure campus network. There are six steps you need to perform to configure your computer for use on the campus network:

1. Update your computer(Windows or Mac) so that the operating system (OS) is current with all patches
2. Ensure your computer has auto-updating turned on for the OS
3. Verify that your Anti-Virus is receiving updates and that it is not a trial version.
4. Download and install the certificate for Geneva wireless
5. Configure WPA2 on your computer
6. Download the Safe Connect client

Instructions for steps 4-6 can be found at www.geneva.edu/internet_connectivity.

Please note you no longer need to make an account to use Geneva’s wired or wireless networks. Your password is the same as the one for student email, web registration and Blackboard.

See section Help Desk for a list of some of the services available to students through the technology services help desk.

August 6 through August 31
Hours of operation will be Monday - Friday 8 a.m. to 8 p.m.
If you need to have your computer serviced by Tech Services:

• Take your computer to SE room 222 to sign up to have your computer serviced
• You will be requested to fill out a registration form
• Your computer will be taken to room 230 and examined
• If your computer only needs to have the wireless certificate and WPA2 configured, Student Tech Services will try to return it to you within two business days
• You will be notified by text and email when your computer is ready
• If your computer requires more extensive work to prepare for operation on the Geneva network, it will be returned to you and it will be serviced at a later date.  You also have the option to take it off-campus to a service provider
• You will be notified by text and email if your computer cannot be fixed right away
• You can also go to isitready.geneva.edu to check the status of your computer
• If you have a trial anti-virus on your computer or no AV, Microsoft Security Essentials will be installed
• Tech Services will accept up to 80 computers in Room 230.  Please check isitready.geneva.edu to see if computers are being accepted.

Beginning September 3
Hours of operation will be posted at SE 230
If you need to have your computer serviced by Tech Services:

• Take your computer to SE room 230 to sign up to have your computer serviced
• You can also go to isitready.geneva.edu to check the status of your computer

Purpose:
Access internet/email from on-campus
Print
Schedule classes

How to Access:
Lab computers are located in SE 122, SE 343, NW 212 and McCartney library

Username:
Provided upon enrollment

Password:
Temporary initially assigned and required to be changed every 120 days

How to Login:
                User name: enter your username
                Password: enter your password
                Log on to: STUDENTS
                Click on OK

Purpose:
Register for classes
View/Print grades
View /Print class schedule
View/Print student account
View/Print unofficial transcript

How to Access:

• Go to www.geneva.edu
• Click on Quick Links
• Select Web Registration

Username:
Provided upon enrollment

Password:
Temporary initially assigned and required to be changed every 120 days

How to Login:
                User name:   enter your username
                Password:   enter your password
                Click on Login

Purpose:
Online learning system used by many instructors

Username:
Provided upon enrollment

Password:
Temporary initially assigned and required to be changed every 120 days

How to Access:

• Start an internet browser session with Internet Explorer or Mozilla Firefox
• Go to www.geneva.edu
• Place cursor on Quick Links
• Click on Blackboard 
• Click on User Login

How to Login:
                Username: enter your username
                Password: enter your password
                Click on Login

Purpose:
View online student/staff directory
Access student email
Access faculty pages

Username:
Provided upon enrollment

Password:
Temporary initially assigned and required to be changed every 120 days

How to Access:

• Go to www.geneva.edu
  OR
• Open an internet browser session
• Type intranet.geneva.edu

How to Login:
                User name: enter your username preceded by Students\
                Password: enter your password
                Click on OK

Purpose:
Geneva College student email

Username:
Provided upon enrollment

Password:
Temporary initially assigned and required to be changed every 120 days

How to Access:

• Start an internet browser session with Internet Explorer or Mozilla Firefox
• Go to www.geneva.edu
• Place cursor on Quick Links
• Click on Student Email Access

How to Login:
                Username: enter your username
                Password: enter your password
                Click on Login

Purpose:
Connect to Geneva College secured network

Username:
Provided upon enrollment

Password:
Temporary initially assigned and required to be changed every 120 days

How to Access:
See section Connecting PC/laptops to the Internet for setup instructions

How to Login:
                Username: enter your username
                Password: enter your password
                Click on Login

All applications use the same username and password. This password must be changed every 120 days.

Rules for Creating a Password

• Password must contain 3 out of 4 of the following:
• Upper case letters
• Lower case letters
• Integers (numbers)
• Punctuation
• Password must be 8 or more characters
• Must not be the same as any of your previous 24 passwords
• A password cannot be changed more than once by the user in a 24 hour period

How to change your password at an on-campus computer
A lab/library computer is the only place you will receive a warning about an expiring password and a request to change your password.

How to change a forgotten password on-campus
PASSWORD WILL NOT BE RESET OVER THE PHONE OR VIA EMAIL. You are required to complete the Request for Password Reset form which will be located outside of SE 121. Complete the form and deposit it in the box inside SE 121. Within three (3) working days, your requested password(s) will be reset to Studentxxxx, where the xxxx represents the last four digits of your social security number. Be sure to use an uppercase “S” in your new password. There will be no formal notification when the password has been reset.

To complete the password resetting process, you must go to a lab computer or on the internet to https://spwreset.geneva.edu  to change your password. Once you have changed your password you may use it to access the intranet, email and web registration. Labs computers are located in SE 122, SE 343, NW 212, and the library.

How to change a known but now expired password from off-campus

• Start an internet browser session with Internet Explorer or Mozilla Firefox
• Go to https://spwreset.geneva.edu
• Enter username, old password and new password(twice)
• SEE RULES ABOVE

How to change a forgotten password from off-campus

• Contact the technology services help desk at helpdesk@geneva.edu
• Or call 724-847-6789
• Normal hours of operation are M-F from 8 a.m. -5 p.m.

Help Desk Location and Hours of Operation:
The Help Desk is located in SE 116 and will be staffed from 9:30AM to 11:30AM and from 1:30PM to 4 PM, Monday through Friday during the school year.  Summer hours will be posted on the door.

Contact Information:      
By Phone:  On campus:  x6789
                 Off campus: 724-847-6789
By Email:   helpdesk@geneva.edu

The Technology Services Help Desk provides support for the following types of issues:
Account Username/Password                   Resetting of Forgotten Passwords
Network Connectivity                              ID Card Access 
Student Personal PC or Laptop                Blackboard or Web Registration 
Printing in the Labs                                 Geneva College Owned Equipment
Software-Based Setup and Fixes

Problems with student computers are handled by Technology Services student workers. You do not need to stop at the Help Desk for this service. This service is FREE and includes most software-based setup and fixes (Windows OS updates and reloads, virus software installation, virus fixes, wireless setup, set up required for connection to the campus network, application software setup and troubleshooting). Most hardware issues will NOT be fixed here, because opening the PC case typically voids the PC warranty. See section Tech Services Student Computer Service Procedure for details on using this service.

To request a password change you must obtain a form in SE room 121 or at the Help Desk.  Be sure to read and follow the instructions on the form. 

Requests for assistance with audio-visual should be directed to the Director of Audio-Visual in SE 121.

Requests for assistance with duplicating or campus mail services should be directed to the Director of Mail and Print Services in the Mail Room.