The Student Financial Services Office is available to assist students with school-related financial matters including tuition, fees, room and board. Following are answers to the most frequently asked questions presented to the Student Financial Services Office.
Where do I pay my bill?
Pay your bill at the Student Financial Services Office in the Lower Level of Alexander Hall. Or, you can choose from any of our convenient payment options, including online payments. Beginning in July 2016, Geneva began e-billing all students using Nelnet Business Solutions. For more information about the new e-billing process and other nelnet services, visit Nelnet FAQ's.
Who do I call to ask questions?
If you have any questions about your bill or payment options, please call the Student Financial Services Office at 724-847-6530.
When do I pay my bill?
The balance of your bill (minus financial aid) is due August 10 for the fall semester and January 2 for the spring semester. ID cards may not be activated for students who have not made arrangements to satisfy their account. Additionally, unpaid student accounts are subject to registration cancellation. You may sign up for a payment plan through Nelnet. For information about payment plan options visit the Nelnet FAQ web page.
How can I pay my bill?
I thought I paid my bill completely. Why is there a balance again?
Federal Direct subsidized and unsubsidized loans listed on your award notification may have a fee. When these loans are put on your account, a fee may be deducted. Parking and other fines are assessed as incurred. Hall damages show on your account in the summer. These are some of the items that can cause a balance on your account when you think it has been paid.
When will my refund be available?
Students with more federal aid (Title IV funds) than charges on their account will be refunded one week after the start of the semester. All other account refunds will be available within three weeks, provided all funds have been received.
Why am I charged for student health insurance?
Full-time traditional undergraduate students are required to have health insurance. You will be billed for the student health insurance if you have not completed a waiver by the deadline. For more information, see our Heath Insurance page.
I have taken all of the subsidized and unsubsidized loans available to me through financial aid. Are there any other loans available?
Please visit the financial aid webpage for additional loan options at www.geneva.edu/fa.
Why isn't my financial aid reflected on my bill?
If financial aid is not showing on your account after classes begin, please log in to https://finaid.geneva.edu to view your financial aid status and review the "Documents" tab. You may also check with the Student Financial Services Office as there may be a problem you need to resolve.
How do I pay for my books?
The Campus Bookstore accepts cash, check, credit and debit cards. For more information regarding the purchase of textbooks, visit www.geneva.edu/about-geneva/campus_bookstore or call 724-847-6595.
What other charges may appear on my account?
Other charges besides room, board and fees may appear on your account. It is important to identify the department placing the charge on your account and contact that department to resolve issues:
|Student Financial Services||724-847-6530|
Fees and aid may change due to class drops and adds, financial verification, additional scholarships received, etc. Work-study amounts on an award notification must be earned and wages paid directly to the student.
Compare your financial aid award notification to your bill. Follow up on anything that doesn't make sense to you.