Dr. Wylette Williams is Founder and CEO of Impact Consulting & Management, Inc., a business transformation firm located in Louisville, KY that specializes in helping businesses and institutions of higher education (HE) use data to drive strategic decisions that spawn revenue enhancing strategies. Dr. Williams is a graduate of Capella University and Geneva College, where she earned a Ph.D. in Organization & Management and Masters of Liberal Arts in Higher Education, respectively. She is also an adjunct faculty member at Geneva College. In 2008, Dr. Williams retired from the US Army (at Ft. Knox) with the rank of First Sergeant.
In 2008, Dr. Williams retired from the US Army (at Fort Knox, KY) with the rank of First Sergeant. During her 20+ years of active duty service, Dr. Williams spent most of her career at the operations and management level for US Army Recruiting Command where she developed her human resources management, organizational development, business acumen and leadership expertise. Dr. Williams is a change management leader with an exceptional record for delivering turnaround results that yield increased sales and profit margins. She honed her transformation expertise through service in the US Army, civil service – working for both the Army and Air Force, for-profit college executive and business consultant. Throughout her career, Dr. Williams has applied her expertise to design strategic plans that drive organizational growth and performance outcomes, increase brand awareness, loyalty and enhance organizational cultures. She is energetic, articulate, hands-on and loves getting to the root cause of “business progression stalls” resulting from explosive growth, performance plateaus or declining opportunities.
You might say, Dr. Williams is gifted in her ability to create engaging momentum around updated business strategies. She likes the jobs that cause others to pause; in fact, the more complex, unremitting and highpressure is what she prefers because those are the problems that require an all or nothing tenacity. Throughout her career, Dr. Williams has very astutely learned to discern the ‘real’ rules for success, breakdown communication barriers, manage expectations and cultivate inclusive change initiatives that facilitate esprit de corps. To that end, she readily acknowledges the job is not easy - it is physically and mentally demanding; but, it must be done because people are counting on us to resolve the business dilemma.
Dr. Williams’ devotion to learning (both formally and informally) has fueled her passion to understand how learning occurs in a workplace context. Perfecting that passion led to her pursuit of a doctoral degree centered around organizational learning as she experienced first-hand those organizations which learn and implement changes more efficiently, prosper; and those that do not become extinct. Dr. Williams believes every organization invest in training initiatives anticipating the investments will yield tangible return-oninvestments for both individual and organizational performance improvements. As such, her professional insights are built upon the idea that social scientists must be able to methodically address, influence, and replicate empirical learning transfer success with the same scientific precision as other engineers.
In addition to her consultant responsibilities, Dr. Williams also enjoys teaching college students. As an adjunct faculty member, she has had the opportunity to teach several online and blended platform courses in the areas of organizational development; leadership and strategy’ and research methods. Dr. Williams believes teaching is an exciting adventure in which both the teacher and the learner must participate to reap the full benefit of the experience. Dr. Williams sees the course room as a transformational environment because of its ability to cognitively develop students beyond their place of reference. She advocates the best way to do that is to build constructionist classrooms. This type of environment is especially helpful in developing business-acumen skills given its dependence upon the experimental knowledge of the learner. Using that variable combination, she hones her training, research and experiences in ways that capitalize upon adult learning theories. Dr. Williams believes students benefit because they can immediately use their new knowledge to develop business strategies indicative of higherorder thinking that’s also relevant to their day-to-day workplace experiences.
Dr. Williams’ professional achievements include: reengineering in-house, weeklong course that yielded 3 consecutive quarters of enrollment growth after 6 consecutive quarters of declining enrollments; enrollment coaching resulted in 150% points year over year improvements; CRM optimizations catapulted organization from 70th place into 22nd ‘revenue generating’ place within six months; forecasting and gap analysis responsibilities for $332-million-dollar program; 90-day conceptualization and prototype delivery of senior executive dashboard; call center oversight that saved staff more than 933K hours of talent acquisition prospecting, producing 1.2 million leads and 5 thousand new employees; and driving and achieving 200% growth through efficient use of proprietary information systems, within 12 months.
In her spare time, Dr. Williams enjoys spending time with her family, bicycle riding, trying new recipes and spending as much time as possible at the beach.
Dr. Williams is married to Colonel (Ret) Charles Williams, Jr., and the couple reside in Louisville, KY. Their blended family includes E. Jaguar (Marissa) Provo, III; Charles Williams, III and Christina Williams. In 2013, the couple became the proud grandparents to Aurora Provo.
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